Refund & Return Policy

Refund and Return Policy
Effective Date: 24 October 2025

At Isar Noor, we are committed to providing high-quality electronic products and ensuring customer satisfaction. Please read our Refunds and Return Policy carefully to understand your rights and our obligations.

1. General Conditions

  • Eligibility Window: You may request a return or exchange within 7 business days of receiving your product. After 7 business days have passed, we cannot offer you a refund or exchange.
  • Proof of Purchase: All returns and exchanges require valid proof of purchase, such as your order number or receipt.
  • Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original, undamaged packaging with all seals and accessories intact.
  • Inspection: All returned items will be thoroughly inspected by our sales and technical departments. Any signs of tampering, misuse, or improper installation will void the return policy and any associated warranty.

2. Valid Reasons for Return

You may be eligible for a return or exchange under the following circumstances:

  • Damaged on Arrival: If you receive a product that has been damaged during transit, you must notify us immediately upon delivery. Take photos of the damaged product and its packaging. We will not accept claims for missing, wrong, or defective items after you have accepted the package from the delivery agent.
  • Manufacturing Defect: If the product has a verifiable manufacturing defect, we will offer a replacement or repair, subject to our inspection.
  • Incorrect Item: If you receive the wrong model or an item that does not match your order specifications, we will arrange for the correct product to be sent to you.

3. Non-Returnable Items

For safety and quality control reasons, some products are exempt from returns and refunds:

  • Products showing visible signs of wear, use, or improper installation.
  • Any item not in its original condition or with missing parts due to reasons not caused by our error.
  • Items where the warranty seals have been removed or tampered with.

4. How to Initiate a Return

  1. Contact Us: To start the return process, you must contact our customer service team within the 7-day eligibility window by emailing [Insert Email Address] or calling [Insert Phone Number].
  2. Provide Details: Please provide your order number, a clear description of the issue, and photographic evidence of any damage or defects.
  3. Return Approval: Our team will review your request and, if approved, will provide you with instructions on how to return the item.
  4. Secure Packaging: You are responsible for ensuring the product is securely packaged for return shipping to prevent further damage.

5. Refund and Exchange Process

  • Refunds: If a refund is approved, it will be processed within 14 business days of us receiving and inspecting the returned item. The refund will be issued via the original payment method, or in a manner agreed upon with the customer.
  • Exchanges: For approved exchanges, we will send out the replacement item as soon as the original item has been received and inspected. If the requested item is out of stock, we will offer a refund or store credit.
  • Shipping Costs: Customers are responsible for paying the shipping costs for returns unless the return is due to our error (e.g., damaged or incorrect item).

6. Warranty Claims

For issues that arise after the 7-day return period, your product may be covered by the manufacturer’s warranty. The assessment and repair process for warranty claims can take between 7 and 30 business days.

7. Contact Us

If you have any questions or concerns about our Refunds and Return Policy, please contact us at:

Isar Noor
Kabul, Afghanistan
Email: info@isarnoor.com

Shopping Cart