Privacy Policy

PRIVACY POLICY

Effective Date: 24 October 2025

This Privacy Policy describes how Isar Noor (“Isar Noor,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit and make purchases from our online store (the “Site”). Our store is located in Kabul, Afghanistan, and we specialize in selling electronic items, such as solar panels and inverters.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Identification Information: This includes your name, email address, phone number, and physical address for billing and shipping purposes, which you provide when creating an account or placing an order.
  • Payment Information: To process your transactions, we collect payment details, which are securely handled by our payment gateways. We do not store your credit card or other sensitive payment information on our servers.
  • Technical Data: We automatically collect technical information when you visit our Site, such as your IP address, browser type, device type, and operating system.
  • Cookies and Tracking Data: We use cookies and similar tracking technologies to enhance your shopping experience, understand website traffic, and analyze user behavior on our Site. You can control the use of cookies through your browser settings.
  • Correspondence: We may collect any information you provide when you contact us for customer support or general inquiries.

2. How We Use Your Information

We use the information we collect for several purposes:

  • Process and Fulfill Orders: We use your personal and payment information to complete your purchases and deliver your electronic items.
  • Customer Support: We use your information to respond to your inquiries, provide support, and manage your account.
  • Improve Our Services: We use technical and tracking data to analyze trends, administer the Site, and improve the user experience.
  • Marketing Communications: With your explicit consent, we may use your email address to send you information about new products, promotions, and other updates. You can opt-out of these communications at any time.
  • Security and Fraud Prevention: We use your information to prevent fraudulent transactions and ensure the security of our Site.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or share your personal information with third parties, except in the following circumstances:

  • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as shipping companies and payment processors. These providers are bound by strict confidentiality agreements.
  • Legal Compliance: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.

4. Data Security

We are committed to protecting your personal information. We use industry-standard encryption, firewalls, and secure payment gateways to prevent unauthorized access, disclosure, or modification of your data. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

5. Your Rights

Depending on the nature of our interaction, you may have the following rights concerning your personal information:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You can request the correction of any inaccurate or incomplete personal data we have.
  • Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data.
  • Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

6. International Data Transfers

As a business operating in Afghanistan, your information may be processed in Kabul. Please be aware that the legal protection of your personal information in Afghanistan may differ from that in other jurisdictions.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Isar Noor
Kabul, Afghanistan
Email: info@isarnoor.com

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